Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to reach out and request a return or exchange. This does not mean it has to be in the mail by day 30, just that it should be requested by then. We know list gets busy! 

We ask that all customers be responsible for covering the cost of return shipping to help keep our small business operating. We can send the label to you and deduct the cost from your refund or you can reach out for the address to send it yourself if you prefer!

To be eligible for a return, your item must be in the same condition that you received it in. It most be unworn and unwashed. It can, of course be tried on, but there shouldn't be an stains or damage that would be it unwearable to the next family. 

To start a return, click here!

You can always contact us for any return question at hello@senseationalyou.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
Reach out and I can start any exchange for you. You will receive a return label for the old item and, once received, I will send out your new item! You can also request a return for store credit and place a separate order for the new item, if you prefer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method or as store credit, as per the selection you make when requesting the return. Please remember it can take some time for your bank or credit card company to process and post the refund too.